Returns Policy

At Mister Henry, we want you and your pet to love every purchase. If something isn’t quite right with your order, please let us know; we are committed to making it right. As an Australian-owned business and official stockist, we stand by the quality of everything we sell.

We have a strict quality control process for handling returns. Returns are never resold. All returns are assessed individually and handled responsibly.

Please refer to the size guide on each product page before purchasing. If you are unsure about sizing, our team is happy to help before you buy.

Change-of-Mind 

If the sizing isn't quite right, we offer a size exchange or store credit on the following items:

  • Harnesses
  • Drying robes

Please note, harnesses and drying robes marked as final sale are not eligible for change-of-mind returns. 

Store credit will be issued to the value of the original purchase price, excluding shipping. Store credit does not expire and may be used on any product in our store.

All other products are not eligible for change-of-mind returns. 

Conditions

To be eligible, your harness or drying robe must be:

  • Returned within 30 days of the purchase date
  • Unused, unworn, and in its original condition
  • In the original undamaged packaging with all tags attached
  • Accompanied by proof of purchase (order confirmation or invoice)

Please note, items returned incomplete, damaged, or soiled will not be accepted.

How to Request a Return

  1. Please contact us with your order number and size exchange request or store credit preference
  2. We will confirm your return and provide instructions
  3. Ship the item back to us at your own cost

Shipping Costs

  • Return shipping with tracking is at the customer's expense
  • Please use a tracked service, as we cannot accept responsibility for items lost in transit

Please note, shipping costs are non-refundable. This applies to both the original shipping cost and any return shipping.

Final Sale Items

Items marked as final sale cannot be returned for exchange, store credit or refund for change of mind unless faulty. Please refer to the size guide to ensure the perfect fit. This does not affect your rights under Australian Consumer Law in the event of a faulty or defective item.

Free Promotional Items

Free promotional items are final sale and not eligible for change of mind returns.

Refunds

We do not offer refunds if you change your mind.

We will gladly provide a full refund if a product has a major problem as defined under Australian Consumer Law. Please note, the product will need to be assessed to confirm a "major problem" before a refund can be given.

Refunds will be processed using the original payment method.

Returning a Faulty Product

If you believe your product has a fault, you have the right to return it. We will ask you to provide proof of purchase, such as an order confirmation or receipt. You will be responsible for sending the product back to us with a tracking number. 

Please contact us with your order number to start the process.

If we confirm the product is faulty, we will reimburse you for any reasonable return shipping costs you have incurred — so please hold onto your postage receipts. If no fault is found upon assessment, we may charge you for the cost of return and inspection. We will always provide you with a reasonable estimate of these costs before proceeding.

The return rights we offer are in addition to your rights under the Australian Consumer Law.