Return Policy
Return Policy
At Mister Henry, we want you and your pet to love every purchase. If something isn’t quite right with your order, please let us know; we are committed to making it right. As an Australian-owned business and official stockist, we stand by the quality of everything we sell.
Incorrect Size
If your full-price harness or drying robe doesn't fit, please email us with your name and order number. Return instructions including postage details will be provided via email.
Once we receive and approve your return, we will issue your store credit as a Gift Card.
Please note:
- Store credit will be for the purchase price of the returned item only; standard shipping fees will apply when you place a new order unless your checkout total qualifies for our free shipping over $100.
- Store credit applies to returns of full-price harnesses and drying robes only. It does not apply to other product types or sale items — see below.
- Return shipping cost will be at your own expense and is non-refundable. We strongly recommend using a tracked service, as we cannot accept responsibility for items lost in transit.
To be eligible, your full-price harness or drying robe must be:
- Returned within 30 days of the purchase date
- Unused, unworn, and in its original condition
- In the original undamaged packaging with all tags attached
- Accompanied by your order number or order confirmation email
Items returned incomplete, damaged, or soiled will not be accepted.
Store Credit (Gift Card)
Store credit is valid for 12 months from the date of issue and can be used on any purchase at misterhenry.com.au.
Store credit will be for the purchase price of the returned item only and does not include original shipping costs paid on your order.
Store credit will be issued as a Gift Card once we have received and approved your return. Gift Cards are non-refundable.
Please note: store credit is only available for full-price harnesses and drying robes. All other products are not eligible for change-of-mind returns.
Sale Items
All sale items are final sale. We do not offer change-of-mind returns, exchanges, or store credit on sale items unless the item is faulty.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or not as described, please contact us as soon as possible with photos and your order number so we can resolve the issue promptly. We will offer a repair, replacement, store credit, or refund in accordance with your rights under the Australian Consumer Law. This does not restrict or replace any statutory rights you may have under the Australian Consumer Law.
Refunds
We do not offer refunds if you change your mind.
We will gladly provide a full refund if a product has a major problem as defined under Australian Consumer Law. Please note, the product will need to be assessed to confirm a "major problem" before a refund can be given.
Refunds will be processed using the original payment method.
Contact Us
For any returns queries, please reach out via our Contact page and we'll be happy to help.